Keeping track of digital assets, and what they’re being used for, is a significant challenge for many businesses. When a mobile workforce is equipped with smartphones, tablets or laptops, it can be months, or even years, before the devices ever find their way back to a main office.
This was the challenge facing fibre optic specialists KMCO, with a nationwide team of engineers almost always on the road installing and maintaining broadband connections. They needed a mobile solution that allowed engineers to stay in touch and log their tasks.
Initially, KMCO opted for low-cost tablets that meant they were effectively disposable. But this didn’t solve a number of other issues, such as how to keep the devices up-to-date when on the road, or how to ensure they were kept secure.
IT Support 365 introduced KMCO to mobile device management applications that could secure a tablet both externally and internally.
External security can prevent misuse should the tablet fall into the wrong hands. Anyone with access to the tablet could have a route into the company network, if the device isn’t secured correctly.
Internal security helps to protect the device from malware and other attacks by cybercriminals, such as phishing emails. Just one wrong click by the user could open the way for a criminal to install ransomware on the company network, which is currently a common form of cybercrime committed against businesses of all sizes.
Persuaded of the value of a mobile device management solution, KMCO equipped all its engineers with a new, better performing tablet that could be monitored and kept up-to-date remotely.
Here are just some of the ways that mobile device management is helping KMCO.
It benefits the engineers because they:
It benefits the IT department because:
It benefits the finance team because:
KMCO has been using mobile device management from IT Support 365 for two years.
Martin D’Costa from KMCO said: “Security was a real concern before we adopted the IT Support 365 mobile solution. We now have confidence that we are in control of our assets, wherever they might be, and we’re also in control of who has access to our IT networks and data.”
James Bull of IT Support 365 said: “A growing number of companies are equipping their workforce with mobile digital devices that are fundamentally insecure. KMCO identified this risk early and has moved quickly to implement a robust and proven system.”