Working for us


Join the winning team at IT365

If you are looking for a rewarding career in IT, enjoy a challenge as well as delivering outstanding service we could have the role for you.


2nd Line Helpdesk Engineer

Portland, Weymouth, United Kingdom - £20-25k

We are currently looking for an additional IT Support Engineer to join our team, based in our Portland, Dorset office. You will be responsible for providing both second line Helpdesk Support as well as working on projects to further the use of technology, both within our organisation and for our customers.

If you are looking for a rewarding career, enjoy a challenge and working with technology as well as delivering outstanding service, this could be the role for you.

Main Skills/Experience required:

  • •  2nd Line Helpdesk Experience
  • •  Excellent communication skills
  • •  Setting up new user accounts and profiles
  • •  Resolving application issues
  • •  Microsoft desktop, server and Office 365 applications
  • •  Workstation operating systems; Microsoft Windows, 7,8,10
  • •  Workstation hardware
  • •  Network issues; connectivity, Switches, cabling and diagnostics
  • •  Internet issues; connectivity, Routers and Firewalls
  • •  Server administration; DHCP, DNS, Group Policies and Office 365 integration
  • •  The ability to troubleshoot software and hardware issues
  • •  Adaptability in supporting multiple customers each with different configurations

Desirable qualifications and experience:

  • •  MCP, CCNA or above
  • •  Cloud based technologies
  • •  ITIL Practices
  • •  Business Continuity
  • •  Back-up solutions
  • •  Internet security
  • •  Virtual environments
  • •  Real interest in technology and self-learning


We provide an environment that allows career growth and development with an emphasis on training and development. You will need excellent communication skills, a flexible approach and to be a good team player.

Download the information sheet on our approach to staff development here…

We are always keen to hear from new people so please complete the enquiry form below or email your CV to and we'll get back to you when a suitable vacancy arises…