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This role is the key to the efficient operation of the HelpDesk and support and development of the HelpDesk team.
If you are a talented HelpDesk Supervisor/Manager for another managed service provider, or a manager of people and materials in a similar environment, this role could be your next great opportunity. The role reports to the Managing Director.
Please take a look at the Job Description for more information.
So who are we looking for?
The following skills and attributes are essential to the role:
People management and organisational skills - your are able to deliver your own work and be effective in managing a growing team. You will be responsible for dispatching HelpDesk tickets by planning and prioritisation. You will also be a great motivator to your team, developing their performance so they are consistently performing to their best levels. You will also be responsible for ensuring all documentation and record keeping in your team is accurate and securely maintained within the Company's systems.
Credible technical knowledge - without getting too deep in to the technical side (because that's for your team to do!), you can demonstrate that you understand some of the technical issues and solutions. Possibly having successfully transitioned from being an ICT Engineer to a team supervisor/manager role already, or be considering doing so.
Resilient and good humoured - being calm under pressure and good humoured are always valuable when leading a team who are dealing with customers. You will be the kind of person who can create a stable and positive environment for the whole team.
Reflector and implementer - You can successfully implement changes and achieve continually improved processes and outcomes for our clients through your team.
Commercially minded - you are able to demonstrate that you can lead by example and ensure your team are always professional, concise and effective. The aim is to work at a pace that ensures tickets can be promptly closed for billing, to our clients' entire satisfaction.
As one of our more senior Engineers, your role will involve onboarding and supporting new clients as well as resolving the more complex issues our existing clients need our help with. We would also like you to be someone who has experience of successfully working in a team where you have coached less experienced Engineers to become as good as you! Our clients are mainly based in Dorset and along the M4 corridor.
Most of your work will be carried out from your desk at our lovely, marina-side office in Portland, Dorset (or, subject to some conditions, we may consider you being home-based, if you don’t live within reasonable commutable distance to the office).
Please take some time to consider the Job Description for more information.
There are some essential requirements for this role:
The hours of work for both positions are 09:00–17:30, with 1 hour lunchbreak, Monday to Friday. Any additional hours worked are usually given back as time in lieu.
Annual leave is 28 days including Bank Holidays
Job Types: Full-time, Permanent
Salary: Depending on experience.
If you are interested but need more information, please contact Kerry O’Leary (the Office Manager) or to apply, please use the form below
NB. If you are a recruitment agency, please do not call or email us, we will call you if we need to!